A Little Encouragement Goes a Long Way

A Little Encouragement goes a Long Way

When a team member is struggling, don’t downplay the challenge. Look for a way to authentically encourage them to move forward.

Insight: Giving encouragement to team members can help them boldly face challenges. Here’s a story told by Frank, a cement plant worker: 

A few years ago, my supervisor fell ill and I was asked to lead the team, starting with this morning’s huddle. I was nervous. I had worked at the company for many years, but I was a team member, not a team leader. 

Before the huddle, the site manager, Jon, came over and said, “Frank, you know the ins and outs of this plant. You know everyone on the team and they trust you. I know you have the ability and the courage to lead them, and you have my total support as you learn.” 

Jon’s words changed my life. That small bit of encouragement gave me the nerve to “go for it” and give my best effort in leading the team. 

That was a few years ago. Today, I am a plant manager for the company and have 120 people reporting to me. To this day, I thank Jon for his words. 

If encouragement produces such great results, why don’t we do it more often? Because it’s scary. At that crucial moment, it would have been easier for Jon to: 

• Downplay the challenge (It’s no big deal, just get in there and do it.) 

• Minimize the situation (Don’t worry, your supervisor will be back in a few days.) 

• Sit on the sidelines and just watch how Frank did. 

Instead, Jon took a few moments to authentically encourage Frank. And it radically changed Frank’s life and also supported the company. 

Everyone has views about what they can and can not accomplish. These views help us be realistic and succeed. But these views can also limit us and stop us from taking on challenges that are actually within our reach. When we offer encouragement, it might not change a life as it did with Frank, yet it will help our teammates step out on the dance floor and give it their best. 

Key Action: When a team member is struggling or uncomfortable taking an action, don’t downplay the challenge, look for a way to authentically encourage them to take a risk and move forward. At those crucial moments, make the choice to: 

• Acknowledge the challenge they face. 

• Remind them of their deeper commitment, their passion, or what makes them proud. 

• Point out their strengths, characteristics, or abilities that you believe will help them succeed. 

• Let them know you support them and are a stand for their success. 

The results may surprise you. I know that I wouldn’t be where I am today if people didn’t encourage me. Would you?